An overview of the e-guma voucher system
The simple solution for all your vouchers
e-guma allows you to keep up with your voucher management.
In this article
Login
Log on to e-guma Backoffice with your user details You will receive these from your project manager or internal e-guma administrator when your project is executed.
| Supporting article |
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| Creating users | |||
| Change password |
Voucher management
In the section on managing vouchers, you will find information and savings covering every voucher on display.
| Supporting article | |||
| Voucher management at a glance |
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| Searching for a voucher |
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| Voucher details | |||
| Editing a payment method |
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| Deleting vouchers |
Edit voucher orders
The following supporting articles will show you how to edit individual voucher orders in daily use with e-guma - depending on payment method, means of dispatch and each individually defined invoicing process.
Payment with QR-bill
Please note that the QR-bill handling via Postfinance is available only to customers from Switzerland. Customers from outside Switzerland must use an invoice with IBAN bank details.
Sell vouchers locally
e-guma offers you various ways of quickly and easily displaying and selling vouchers in real time, all locally from your business premises. Here's where you'll find an overview of the various methods and procedures.
| Supporting article | |||
| Issuing vouchers locally - Overview |
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| Issuing vouchers locally - Invoice |
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| Issuing vouchers locally - Complimentary |
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| Issuing vouchers locally - Individual vouchers |
Stock vouchers
So-called stock vouchers enable you to create prefabricated vouchers in stock (e.g. through a printing company). Stock vouchers only then need to be activated and redeemed at the time of purchase.
Activate stock voucher function
The stock voucher function is by default not activated. Please contact us to activate the stock voucher function.
| Supporting article | |||
| An overview of stock vouchers |
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Redeem vouchers
Directly checking and redeeming the voucher is a central feature in the use of e-guma. To redeem vouchers, you have a choice between many variants.
| Supporting article | |||
| An overview of redeeming vouchers |
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| Redeem vouchers using the e-guma Backoffice | |||
| Redeem vouchers using the WebCashbox | |||
| Redeem vouchers using the Voucher app | |||
| Cancelling a redemption |
Voucher app
Using the e-guma Voucher App, you can sell and redeem vouchers easily and safely in the turn of a hand.The app is available for both android-based and iOS-based terminal devices.
| Supporting article | |||
| An overview of the Voucher App |
Bookkeeping
e-guma supports your bookkeeping with numerous tools and an automatic reporting system. All reports can be viewed manually anytime.
| Supporting article | |||
| Sales report |
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| Redemption report |
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| Voucher archive |
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| An overview of invoicing with QR-bill | |||
| An overview of invoicing with IBAN transfer |
Marketing
The goal of all e-guma marketing tools is to make your voucher offer a talking point. Your customers and guests should have an idea of what's in store for them — unique vouchers for their loved ones.
| Supporting article | |||
| An overview of the e-guma Marketing Tools |
Support and training
Please contact us if you have any problems or questions or need adjustments for your voucher.You will find plenty of answers and useful tips on our support platform at help.e-guma.ch.
Would you like some training online or locally on your premises? Click here to learn more about our range of training packages.