Redeem vouchers using the e-guma Backoffice
You can validate and redeem vouchers at any time, using any internet-capable device via the e-guma Back Office.
In this article
In the menu of the e-guma Voucher System, select Vouchers -> Redeem.
Entering voucher codes
Either enter the first three characters of the 12-character code (autocomplete) or use your barcode scanner, then click on Check.
Is the voucher valid?
e-guma will now check the voucher to ensure that it is valid. If a voucher cannot be redeemed, or if it has expired, you will receive a red error notification. Learn more about the Reasons why a voucher cannot be redeemed.
Redeeming vouchers retrospectively
Before a voucher is definitively redeemed, you will be shown the current balance as well as the voucher type. This screen also provides you with the option of redeeming a voucher retrospectively. To do this, click on the blue text that reads Do you want to redeem the voucher retrospectively? then select the correct date and time. This means that the voucher will not appear in today's Redemption Report, but in the Redemption Report for the appropriate day instead.
If you do not choose the current month for a retrospectively redemption, e-guma will update the relevant Voucher archive.
Redeeming vouchers in full or in part
All vouchers come with the option of redeeming the voucher, either in full or in part. If you do not wish to redeem the entire amount, please enter the appropriate partial amount in the Amount field. Click on Redeem. Once the amount has been redeemed successfully, a confirmation page will appear.
If you have only partially redeemed a voucher for value, you can reprint the voucher, showing the new remaining balance.
Entering redeemed vouchers in cash registers or receivables systems
Thee redeemed amount can now be entered in your cash register or receivables system as a voucher payment.
Redeemed vouchers in the Redemption Report
Redeemed vouchers are automatically listed in the Redemption Report.
Redeemed vouchers in the Voucher Management Tool
Redeemed vouchers are shown in grey in the Voucher Management Tool, while partially redeemed vouchers are shown in light green.