Order management

In this article, you will learn everything about order management. If you use the product shop, order management is activated by default. 

Click on Vouchers -> Orders in your voucher system menu.

In this article

Order overview

In order management, you will see all incoming orders with the most important information. The orders may include vouchers, products, or top-ups. Click on an order to see the order details.

To quickly recognize which products and vouchers were ordered, a preview is displayed in order management. When you hover over or click the number of items, the ordered items will be shown. For orders with vouchers, the voucher codes are listed. Click on the voucher codes to go directly to the detail page of the voucher.

You can search by specific criteria to quickly find the order or to obtain evaluations.

Export

You have the option to export the order management data as an Excel file (.csv). Click on the button Export as Excel. The applied filters will be taken into account.

Export of Orders

Each order appears with the current total in a separate row. Details of the sold vouchers and products are not included in the export. Orders that have been fully canceled are included with a total of 0.

Export of Sold Items

All sold vouchers and products appear in a separate row. Canceled items are no longer included.

Unshipped orders

If you have orders to ship, a message will appear. Click on Edit Now to view these orders.