Voucher details

In this article, you'll learn how to access full details of a issued voucher, and you will also learn about the adjustments that you can make to a voucher.

In the menu of your Voucher System, click on Vouchers -> Manage

Opening voucher details

1: In the menu of the e-guma Voucher System, select Vouchers -> Manage
2: In the Voucher Management Tool, click on the Information icon for one of the vouchers you wish to view.
3: The detailed view will now open, showing full details of the relevant voucher.

Downloading documents

Clicking on the Voucher button gives you the option of re-downloading the documents at any time, as well as enabling you to print them.

Cancelling vouchers

All information about Canelling Vouchers can be found in the article Deleting Vouchers.

General

In the first section, labelled General, you will see the following voucher details:

Code	Order No. (links to order management)
Balance	Initial Balance
State	Voucher type
Sales location	Method of payment
Order date	Expiration date
Language	Issued by (user)

Downloading all vouchers in an order as a PDF

If an order contains multiple vouchers, you can download all vouchers in this order as a PDF at any time. In the Order number field, click on the link to Download all vouchers from this transaction, after which a PDF will be available to download and print.

Converting to value vouchers

You have the option to convert a voucher for services into a value voucher. To do this, click on the Convert to value voucher link. Confirm your command by clicking on the blue Convert button.

User permissions

To convert a voucher for services into a stored value voucher, you must have access to the Voucher management -> Edit vouchers. If your user account does not have the necessary permissions, please contact your internal e-guma administrator.

Changing the payment method

You can learn how to change the payment method for a voucher order here.

Reset to Unpaid

You can learn how to reset the order status to unpaid here.

Changing the expiry date

In the Expiry date field, click on Edit and enter the new date, as well as comment why you would like to change the date, then click on Save.

The expiry date cannot be changed if the voucher has already been redeemed.

If you would like to print the voucher PDF with the new expriy date, click on the Voucher button at the top.

User permissions

To adjust an expiry date, you must have access to the permission for Voucher management -> Edit vouchers. If your user account does not have the necessary permissions, please contact your internal e-guma administrator.

Change language of the voucher

Click in the field Language field, click Edit and select the new language in which the voucher should be displayed. The change only affects the selected voucher. The language cannot be changed for individual vouchers.

Comments

In the Remark for voucher field (applies only to this voucher), you can enter important information. By clicking Edit, you can edit the remark.

Remarks for the entire order can be added on the order detail page.

The comment for voucher appears directly when redeeming the voucher - regardless of how you redeem vouchers.

The comment for an order does not appear when redeeming a voucher.

Voucher management

In the voucher administration you can search for the remark. When exporting a voucher, the remarks are listed in the Excel file.

If a comment is entered for a voucher, the info symbol in the voucher administration becomes yellow. As soon as you move the mouse over it, the remark appears.

Voucher information

In the Voucher information section, you will see which variant the customer selected (if drop-down menus are available), e.g., a breakfast voucher for two people.

Printing

Text

This shows the data that is visible when the voucher is printed. You can also edit this field and adjust the voucher to take account of any typographic errors. Customers often forget to personalise their vouchers - and this is another thing that you can correct for them.

Once the adjustments have been made, the voucher will be changed in the background and you can reprint it using the Voucher button.

Layout

When printing, you also have the option of changing the layout. For example, if a customer has ordered a voucher via the online shop and selected the "print@home" option, but subsequently decides that he or she would prefer to receive the voucher by post, that's no problem for you! In the Printout section, click Edit and select the appropriate layout.

Once the adjustments have been made, the voucher will be changed in the background and you can reprint it using the Voucher button.

Order address

This field shows details of the person who ordered the voucher as well as the language used for correspondence. Modifications can be made in the order management area.

Redemptions

In the Redemptions section, you'll see when the voucher was last redeemed (in full or in part) and by whom. An optional reference number relating to the redemption is shown here. If a voucher has been redeemed in the e-guma ticket system, the order number of the ticket order is displayed here as well.

Learn how to cancel a redemption here.

Voucher protocol

The Voucher Log shows an overview of individual actions and can demonstrate which steps were taken by which user.