An overview of the E-GUMA voucher system

The simple solution for all your vouchers

E-GUMA allows you to keep up with your voucher management.

In this article

Login

Log on to E-GUMA Backoffice with your user details You will receive these from your project manager or internal E-GUMA administrator when your project is executed.

Supporting article



Creating users
Change password

   

Voucher management

In the section on managing vouchers, you will find information and savings covering every voucher on display.   

Supporting article      
Voucher management at a glance
     
Searching for a voucher
     
Voucher details
Editing a payment method
Deleting vouchers

  

Edit voucher orders

The following supporting articles will show you how to edit individual voucher orders in daily use with E-GUMA - depending on payment method, means of dispatch and each individually defined invoicing process.

Payment with reference number (ISR)

Please note that the ISR handing via Postfinance is available only to customers from Switzerland. Customers from outside Switzerland must use an invoice with IBAN bank details. 

Supporting article      
Editin order - Online Payment
     
Editing orders - Invoice with ISR - Joint shipment of invoice and voucher
     
Editing orders - Invoices with ISR - Vouchers sent once the invoice is paid (Pre-payment)
     
Editing orders - IBAN invoice - Joint shipment of invoice and voucher
Editing orders - IBAN invoice - Vouchers sent once the invoice is paid (Pre-payment)

  

Sell vouchers locally

E-GUMA offers you various ways of quickly and easily displaying and selling vouchers in real time, all locally from your business premises. Here's where you'll find an overview of the various methods and procedures.

Supporting article      
Issuing vouchers locally - Overview
     
Issuing vouchers locally - Invoice
     
Issuing vouchers locally - Complimentary
Issuing vouchers locally - Individual vouchers
     

  

Stock vouchers

So-called stock vouchers enable you to create prefabricated vouchers in stock (e.g. through a printing company). Stock vouchers only then need to be activated and redeemed at the time of purchase. 

Activate stock voucher function

The stock voucher function is by default not activated. Please contact us to activate the stock voucher function. 

Supporting article      
An overview of stock vouchers



     

Redeem vouchers

Directly checking and redeeming the voucher is a central feature in the use of E-GUMA. To redeem vouchers, you have a choice between many variants.

Supporting article      
An overview of redeeming vouchers
Redeem vouchers using the E-GUMA Backoffice
Redeem vouchers using the WebCashbox
Redeem vouchers using the Voucher app
Cancelling a redemption

  

Voucher app

Using the E-GUMA Voucher App, you can sell and redeem vouchers easily and safely in the turn of a hand.The app is available for both android-based and iOS-based terminal devices.

Supporting article      
An overview of the Voucher App      

       

Bookkeeping

E-GUMA supports your bookkeeping with numerous tools and an automatic reporting system. All reports can be viewed manually anytime. 

Supporting article      
Sales report
     
Redemption report
Voucher archive
An overview of invoicing with ISR
An overview of invoicing with IBAN transfer

  

Marketing

The goal of all E-GUMA marketing tools is to make your voucher offer a talking point. Your customers and guests should have an idea of what's in store for them — unique vouchers for their loved ones.

Supporting article      
An overview of the E-GUMA Marketing Tools

      

Support and training

Please contact us if you have any problems or questions or need adjustments for your voucher.You will find plenty of answers and useful tips on our support platform at help.e-guma.ch.

Would you like some training online or locally on your premises? Click here to learn more about our range of training packages.

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