Editing orders - Online Payment

In this article, we explain the process for voucher orders with an onilne payment method.

Process for the print@home shipping method

1

A customer orders a voucher from your online shop, sing an online payment method (Visa, MasterCard, AmEx, PayPal or Sofort bank transfer).

2

The customer receives a receipt as well as the voucher as a PDF document with no further delay. 

3

The voucher order appears in green in your Voucher Management. These vouchers have been paid for and are already with the customer. There are no further steps for you to take.The voucher is ready to redeem. 

    

Process for the postal shipping method

1

A customer orders a voucher from your online shop, sing an online payment method (Visa, MasterCard, AmEx, PayPal or Sofort bank transfer).

2

You will automatically receive an e-mail notifying you that a voucher needs to be shipped by post. This order appears in orange in your Voucher Management tool.

3

Click on Send in the actions. The system will issue the voucher and the receipt as PDF documents, ready for printing.

4

Confirm the printing now by selecting I have downloaded the documents. The status of this order will then change to green - "Ready to redeem." You must now send the documents to the customer by post.

   

Accounting for voucher orders

Details about how to account for voucher orders placed via the online shop can be found in the article on the Sales report.