Editing orders - Online Payment

In this article, we explain the process for voucher orders paid online.

Process for the print@home shipping method

1

A customer orders in your online shop, using an online payment method (Visa, MasterCard, AmEx, PayPal or Sofort bank transfer).

2

The customer receives a receipt as well as the voucher as a PDF document with no further delay. 

3

The order appears as paid in your order management area. These vouchers have been paid for and are already with the customer. There are no further steps for you to take. The vouchers are ready to redeem. 

    

Process for the postal shipping method

1

A customer orders in your online shop, using an online payment method (Visa, MasterCard, AmEx, PayPal or Sofort bank transfer).

2

You will automatically receive an e-mail notifying you that an order needs to be shipped by post. This order appears with the label Not Sent in your order management area.

3

Click on Send in the details of the order. The system will issue the voucher and the receipt as PDF documents, ready for printing.

4

Confirm the printing and the shipment. The status of this order will then be updated. You may now send the documents to the customer by post.

Process for the pickup shipping method

1

A customer orders in your voucher shop using an online payment method (Visa, Mastercard, AMEX, Paypal or Sofort).

2

You automatically receive an email from e-guma with the information that an order will be picked up. This order is displayed with the label Not picked up in your order management.

3

In the order details, click on Pickup. The system provides the voucher and the receipt as PDF documents ready for printing.

4

For the pickup, download the documents and confirm the pickup. This will update the status of this order. 

Accounting for voucher orders

Details about how to account for voucher orders placed via the online shop can be found in the article on the Sales report.