Details page of an order

In this article, you will learn what information you can see about an order and what changes you can make to an order.

Order information

You can see information such as the shipping address and the ordered items.

For items with vouchers, you can click on the voucher code to go to the detail page of the voucher.

Send order

If it is an order that needs to be shipped, the button Send will appear in the toolbar.

Click on this button to open the shipping dialog. The dialog shown below will appear.

Receipt or Invoice

The button to download the receipt or invoice will appear first. 

Vouchers

If vouchers were ordered, the section Vouchers will appear, where you can download and print the vouchers. 

Products

If products were ordered, the section Products will appear. Here, the ordered products with the chosen variants are displayed.

Click on Send to let e-guma know that the order has been shipped.

Stock vouchers

If you work with stock vouchers, enter the code of the stock voucher you want to ship in the dialog. Once you have entered three characters, a selection of matching stock vouchers will be displayed. 

Undo

The shipment can be undone under Further Actions -> Reset Shipping.

Cancellation

Click on the button Further Actions in the toolbar and then click Refund. The dialog below will open.

Select the items to be canceled by setting the corresponding quantity. If you want to cancel the entire order, you can also select all positions at once: 

Refund

Then choose the type of refund.

To proceed with the cancellation, also add a meaningful reason for the deletion and click the button Cancel.

Promo code

If the order includes a promo code, the promo code amount will be automatically refunded in proportion to the cancellation amount.

Shipping cost

If the order includes shipping costs, you can optionally cancel them. You can also refund only part of the amount.

Cancelled items

The cancelled items will be displayed on the detail page.

Activate order on invoice

If an invoice has been paid, you can click on Mark as paid.

Then enter the value date and click OK.

History

The history shows which actions have been performed.