Editing a payment method

In this article, you'll learn how to edit the payment method of a voucher.

In this article

User permissions

In order to edit the expiry date of a voucher, you must have access to the Voucher management -> Edit vouchers permission. If your user account does not have the necesasry permission, please contact your internal e-guma administrator.

Local payments

In the menu of the e-guma voucher system, select Vouchers -> Manage.
Click on the Details icon to see a detailed view of the voucher.

Click inside the first section, labelled General in the Method of payment area to select Edit.
Enter the new payment method as well a comment as to why you are changing the payment method, then click Save.

If an order contains several vouchers, the payment method will be edited dfor all vouchers.

The new payment method will be shown in the detailed view.
In the Voucher protocol, a new entry will be added.
In the Sales Report, the voucher order on the day of sale will be updated with the new payment method.
Payment methods that cannot be edited

Payment methods cannot be amended for orders with multiple payment methods or where the payment method is set to Invoice or Complimentary. Please contact the e-guma Support Team.


Online payments

Credit card payments in the online shop are processed in real time. This is why the payment method for online payments cannot be changed.


Redeemed vouchers

As soon as a voucher in an order has been redeemed, it is no longer possible to change the payment method.