Ticketing system settings

flogIn this article, you'll learn about the changes that you can make in the ticketing system.

In the menu of your ticketing system, click on Settings -> Ticketing System
User permissions

To change the settings of your ticketing system you need to have full access rights to the ticketing system. If your user account does not have the necessary permissions, please contact your internal e-guma administrator.

In this article


Adding or removing languages

In the settings, you can change the number of languages supported by your ticketing system by using the Add language button to add a language, or using the Waste basket icon to delete a language. The language defined as the default language in e-guma cannot be deleted. You can create events in six languages:

German French English
Italian Spanish Portuguese

Adding a new language

If, after a specific period, you would like to make the event available in a new language, you need to add the new language at multiple locations: to the  text of all existing events, to the title and introductory text on the overview page as well as all categories that have been created.

Creating an event in multiple languages

If you have added more than one language via the settings, you can create your events in all languages that you have activated by clicking on the arrow in language field in the relevant text field. Learn how to create a new event here.

Shop URLs in all languages

In the e-guma header, click on Shop. You will see a list of shops in the languages that you have configured. By clicking on the language, you will be taken to your ticket shop.


Local payment methods

All payment methods that you can select for selling tickets locally are listed here. You may activate or deactivate payment methods, delete, edit, or add new ones at any time.

If you use the e-guma Voucher System, tickets can also be paid locally using the  Voucher payment method. The Voucher payment method is not shown in the list above.

Adding a new payment method

Click on the Add method of payment button.
Assign a suitable name to the new payment method.
You can also choose whether or not the name will be shown on the tickets. The payment method is also displayed at check-in and in the list of participants in the e-guma ticket app, provided this option is active.
You can optionally add an internal comment to the new payment method. If you  issue a ticket locally and select the payment method, the internal name will be shown to you.
Click on the Apply button.


Invoice (IBAN) 

You have the option of activating an IBAN invoice in the ticket system online and on site, or only for one of the two points of sale. Further important information can be found in the article on invoicing in the ticket system.

Configuring receipts / invoice

In the e-guma ticketing system, you have the option of configuring a receipt, and, if active, an invoice. There are differences between online and local receipts.

Select a font.
Upload your logo and position the logo using the left, central or right fields on the document. With the field Height in cm you can additionally define the size of the logo.
Depending on the position of your envelope window, the customer address should be positioned on the left or right hand side.
You can use the template provided by e-guma for the footer, containing your business address, or you can draft your own text, upload a graphic, or simply leave the field blank.
Click on the Save button.


Legal Notice on printout

The text that is entered here will be printed on every ticket. You can either use the e-guma template or enter your own text. Check the ticket layout with the Show preview button.

Legal notice on the ticket

Preselected order date

Set a date from which the orders are displayed in the overview by default. 

You can filter the ticket order management by means of date entry or predefined time span. If you want to exclude older orders from the search by default, you can set a date here from which orders are displayed in the administration. If a date is set here, it will be applied every time the order management is called up.

The restriction can be removed at any time to extend the search to all orders.