Comments

In this article, you'll learn how you and your customers can create order comments and where these are visible.

In this article

Include a comments field

Including a comments field by default

If you would like your customers to have the option of adding comments to an order by default, do the following:

1

Select from the e-guma ticketing system menu  Settings -> Online shop -> Ticket shop.

2

Check the box  Display comments field in online shop by default.

3
Click the button Save.

Configuring the comments field individually

You can also turn the comments field on or off for each event.

1

Select from the e-guma ticketing system menu Events -> Edit.

2

Click on the corresponding event or  create a new event.

3
Click the button Show advanced settings and check or uncheck the box to Display the comment field in the online shop.

Obligatory comment field
Choose whether the comment field is mandatory.

  

Change the description of the comment field
If desired, change the default label "Comment" to e.g. "Arrival time". The changed name will also be used in the confirmation email to the customer and in the notification email to you.

4
Click the button Save.
   

Customer comments

Creating customer comments

When  buying a ticket from your online shop, your customers have the option of using the detailed event view to add a comment.

If you would like your customer's comment to be printed on the tickets, simply enter the placeholder  {{note}} in the  description on the ticket.

Viewing customer comments

In the order management tool
1
Use the e-guma ticketing system menu to go to  Orders - Manage.
2
If a comment has been added, the order is highlighted with an orange note.
3
Click on the corresponding online order, to which a comment was added.
4
You can view the comment from the detailed order view, in the Customer comments field.
On the attendance list

If you export the attendance list for the event check-in, you will see a list of all Customer comments. Learn more about the attendance list.

    

Internal comments

Creating internal comments

When selling tickets in house
1
Use the e-guma ticketing system menu to go to  Orders - Sell tickets.
2
Create the desired comment via the  Internal comment field.
In the order management tool

You can add a comment to existing bookings (both online orders and sales in house) at any time.

1
Use the e-guma ticketing system menu to go to  Orders - Manage.
2
Click on the order where you would like to add a comment.
3
Enter a comment in the Internal comment field.
4
Click on Save.

Viewing internal comments

In the order management tool
1
Use the e-guma ticketing system menu to go to  Orders - Manage. Click on the corresponding online order, to which a comment was added.
2
Click on the appropriate order to which a comment was added.
3
You can view the comment from the detailed order view, in the Internal comment field. You can Edit or Delete this internal comment at any time.
On the attendance list

If you export the attendance list for the event check-in, you will see a list of all internal comments. Learn more about the attendance list.