Comments

In this article, you'll learn how you and your customers can create order comments and where these are visible.

In this article

Customer comments

Enable customer comments

Enable the customer comments field for each event or admission individually.

1

Select from the e-guma ticketing system menu Events / Admission -> Edit.

2

Click on the corresponding event / admission or create a new event / admission.

3
Click the button Show advanced settings and check or uncheck the box to Display the comment field in the online shop.

Mandatory customer comment
Choose whether the customer comment is mandatory.

  

Change the description of the comment field
If desired, change the default label "Comment" to e.g. "Arrival time". The changed name will also be used in the confirmation email to the customer and in the notification email to you.
4
Click the button Save.

Add customer comments

Selling tickets online

When buying a ticket from your online shop, your customers have the option of using the detailed event view to add a comment.

The customer's comment is shown in the confirmation email to the customer. If you would like your customer's comment to be printed on the tickets, simply enter the placeholder  {{note}} in the  description on the ticket.

Selling tickets on site

When selling a ticket on site, you may or have to, depending on your settings, add a customer's comment:

In the order management tool

You can add a customer comment to existing bookings at any time, provided this field is activated.

1
Use the e-guma ticketing system menu to go to  Orders - Manage.
2
Click on the order where you would like to add a comment.
3
Enter a comment in the customer comment field.
4
Click on Save.

Viewing customer comments

In the order management tool
1
Use the e-guma ticketing system menu to go to  Orders - Manage.
2
If a comment has been added, the order is highlighted with an orange note.
3
Click on the corresponding online order, to which a comment was added.
4
You can view and edit customer comments in the detailed order view. If you are using an individual label name for the customer comments field, this name will be used. A customer comment cannot be deleted. 
On the attendance list

If you export the attendance list for the event check-in, you will see a list of all Customer comments. Learn more about the attendance list.

    

Internal comments

Add internal comments

When selling tickets in house
1
Use the e-guma ticketing system menu to go to  Orders - Sell tickets.
2
Create the desired comment via the  Internal comment field.
The internal comment won't be shown in the optional confirmation email to the customer.
In the order management tool

You can add a comment to existing bookings (both online orders and sales in house) at any time.

1
Use the e-guma ticketing system menu to go to  Orders - Manage.
2
Click on the order where you would like to add a comment.
3
Enter a comment in the Internal comment field.
4
Click on Save.

Viewing internal comments

In the order management tool
1
Use the e-guma ticketing system menu to go to  Orders - Manage. Click on the corresponding online order, to which a comment was added.
2
Click on the appropriate order to which a comment was added.
3
You can view the comment from the detailed order view, in the Internal comment field. You can Edit or Delete this internal comment at any time.
On the attendance list

If you export the attendance list for the event check-in, you will see a list of all internal comments. Learn more about the attendance list.

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