Events with seating plan

If, in addition to single-use tickets, you also sell multi-use tickets or subscriptions for event series, e-guma makes it possible to synchronize the seating plan for each of the events. In such a case, the seats sold as part of a subscription will be blocked and therefore no longer available for purchase for the individual events. Learn more in this article.

Create and configure event with a seating plan

As soon as you have activated the seating plan function, you will see in the e-guma ticketing system Events -> Edit the additional button Add with seating plan. Click on this button.

A seating plan cannot be added to an existing event without a seating plan.

e-guma creates a new event with an empty seating plan. Enter the content of the event as described here.

Seating plan designer

In the seating plan section, the seating plan preview will appear in the rectangle. In the case of a new event, this preview is empty.

Click on the button start seating plan designer.

These instructions explain how to use the seating plan designer.

For events that are already on sale, you can still edit the seating plan.

Ticket types

Once you have created the seating plan, you can add the ticket types. In the category of the seating plan field, you can select one of the categories that you have defined in the seating plan designer.

It is important that you assign a category to each ticket type.

Category with different prices

If you want to set different prices for a category (e.g. for adults and children), then enter several ticket types with the same category.

Exclude seats from sale or reserve seats

Tickets can only be sold on site

The seats or tables that you want to reserve or exclude from online sales can be assigned to their own category in the seating plan designer, e.g. "Reserved". After that, create a new hidden ticket type and assign the new seating plan category you just created. The tickets will not be available in the online shop. These tickets can, however, be issued on site as normal.

Tickets cannot be sold online or on-site

The seats or tables that you want to reserve or exclude from online sales can be assigned to their own category in the seating plan designer, e.g. "Reserved". In order to exclude the corresponding seats from online and on-site sales until further notice, do not assign the newly created seating plan category (e.g. "Reserved") to any ticket type. With this ticket type, the allotment amount does not change.

Tickets cannot be sold online or on-site - allotment is reduced

In order to exclude the corresponding seats completely from online and on-site sales, do not assign a category to these seats in the seating plan designer. The allotment will also be reduced by this number of places.

If you want to put the reserved seats or seats that have been excluded from sale into the normal sale, you can adjust the category allocation in the seating plan again at any time. Tickets/seats that have already been issued remain unchanged.

Display legend in seating plan

In the seating plan, a legend can be activated to provide additional information about the ticket categories. The following selection options are available:

If the option Do not show legend is selected, no information will be displayed in the seating plan. Choosing Show prices will display the price range for each seating plan category.

For new events with seating plans, the Show prices option is set as the default.

By selecting Show seating plan category and prices, the names of the seating plan categories (not the ticket types) will also be displayed along with the prices:

Online shop

Your visitors can see which seats are still available and can choose their seats. Once a seat has been selected, it is reserved for a maximum of 30 minutes.

Single seats left empty

If a single seat is left empty, this seat is marked and a message is displayed. The booking can still be completed.

In Settings -> Ticketing system you can define this behavior for single seats left empty over all events with seating plan.

The following options are available:

No action
Show message in the seating plan
This option marks the preset default. If a single seat is left empty, a warning is displayed. Purchase in the online store remains possible.
Block purchase in the online shop and at external points of sale
Purchasing in the online store as well as in the back office of external sales points is not possible. When clicking on "Continue" / "Issue ticket" the purchase cannot be continued and a message appears. Purchasing in the back office remains possible.
Block purchase in the online shop, external points of sale and in the back office
This is the most strict setting. With this setting, the purchase in the online store and for all users in the back office is not possible. When clicking on "Continue" / "Issue ticket" the purchase cannot be continued and a message will appear.

Not all individual seats left empty are necessarily marked or blocked. Individual seats may also be left unoccupied for justified reasons, for example, when only two seats need to be reserved in a row that has only three consecutive seats left, and when no other area has more consecutive seats left. In such cases, individual seats may be left unoccupied..

Ticket printing

The chosen seat is indicated on the ticket.

Issue tickets on site

Select the seats to be booked.

Selected seats are reserved for a maximum of 30 minutes.

Press and hold the shift key (empty arrow pointing upwards) to select several seats at once. Alternatively, you may switch to the multi-select-tool in the seating plan :

Cancel tickets

When making a cancellation, you can see the seat for every ticket. After cancellation, the seat will be deallocated immediately.

Attendance list

You can sort the attendance list of events with a seating plan not only by name and order date, but also by seat. The tables are listed first, followed by the rows and finally the general admissions.

On the attendance list exported as a PDF or Excel file, one line is displayed for each ticket.

Ticket app

In the ticket app, booked seats are also indicated in the list of participants as well as in the ticket information section.

Costs

Create room plan

With the seating plan designer, you can create your own seating plan.Upon request, we can take over this task for you. This will incur a fee of CHF 150.00 / EUR 150.00 per hour.

Booked seats

We use an external service for the seating plan. To cover the costs, we charge CHF 0.30 / € 0.25 per booked seat / person, which we invoice along with the commissions. For tables that can only be booked as a single unit, these costs are charged according to the number of seats. For a table for 6 people, for example, 6x CHF 0.30 / € 0.25 will be invoiced.

Try it out for yourself!

Magical brunch