Check-in using the Ticket App

In this article, you'll learn how to complete check-ins securely, simply, and conveniently by using the e-guma Ticket App. Two different varieties of check-in are available: you can either scan QR codes or you can search by the guest's name.

In this article

Scanning QR codes

An acoustic signal sounds during check-in and check-out (successful and faulty). Do not switch the mobile device to mute for this.

1
Start the Ticket App and log in using your e-guma login details. If you don't know your login details, contact us immediately.
2
Select the desired event.
3
Scan the QR code on the ticket. If the ticket is valid, the app will report this with a green tick. In addition, the name of the ticket variant is displayed in the green bar. If it is an admission with a calendar, you will also see the start date of the admission. If a photo is available, the photo will also be displayed after a successful check-in. You can hide the photo again by clicking on the close symbol. 
4
If the ticket is not valid, a red cross will appear.

Invalid tickets

If a ticket is invalid, for instance because it has already been checked in, a red cross will appear. The validation information will remain visible.

   

Searching for a guest

This version is only applicable to check-ins at events and admissions with calendar.

1
Start the Ticket App and log in using your e-guma login details. If you don't know your login details,  contact us immediately.
2
Select the desired event.
3
In the menu, select the right-hand Attendees button.
4
Search by the guest's given name or family name.
5
Swipe right on the name to check the ticket in. The ticket will now be labelled in green.

Ticket information

In the ticket information you will find the following details for each ticket issued, if available: 

  • First name and last name (from the order or from the questions)
  • Ticket type
  • Order number and date
  • Company (from the order or from the questions)
  • Photo (if available)
  • Telephone number
  • Answer to the questions per ticket
  • Seating plan information
  • Customer comment
  • Internal comment
  • Available and checked-in positions
  • Check-in history

Open the ticket information directly via the Attendees menu of an event or entry with calendar by clicking on the arrow symbol next to the desired ticket. 

Alternatively, you can scan the desired ticket via the Ticket information app menu to open the ticket information for the ticket.  

Checking a ticket out

If you have incorrectly checked a ticket in, you can swipe left to check the ticket out again.

Check-out Function

Go to the settings and activate the Check-out function.

Now select the desired event/entry and click on the arrow symbol to change the mode from Check-in to Check-out.

     

Check in tickets for several events at the same time

If you are selling a ticket that is valid for several events (for example day passes for a music festival or a multi-day pass), you can check in all tickets via the check-in mask for Events and admissions. This means you do not have to switch between the individual events in the e-guma Ticket App. 

Additional information about the ticket and the event / admission will be displayed at check-in.

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