Voucher and product shop settings

In the menu sections of your voucher systems, click on Settings -> Online shop -> Voucher and product shop
User rights

In order to adjust the settings of your voucher shop, you must have marketing rights. If your user account does not have this necessary right, please contact your internal e-guma administrator.

In this article

General Settings

Shipping Method

Activate and deactivate the shipping methods you want to offer in the online shop. 

Print@home

Customers will receive the ordered vouchers in electronic form as a PDF and can print them at home.

Postal Delivery

The vouchers and/or products will be sent to the customer by mail. Shipping costs can be defined for vouchers and products.

Local Pickup

Customers can pick up the ordered vouchers and/or products directly from you on-site. More information can be found in this article. 

The use of Pickup on Site is only possible if you have activated the order management in the voucher system.

If you activate Pickup on Site, you can set when the order will be ready for pickup. This is an informational entry only.

You can optionally provide a specific address for the pickup. Enter the pickup address in the text field Specific Address .

Country selection for postal delivery

If you offer postal delivery of your vouchers, you can manage the countries to which you would like to offer postal delivery here. Western and Central European countries are preselected by default. If you select a country in the online shop that is not eligible for postal delivery, the option will not be available.

Shipping confirmation for postal delivery

Notify your customers with an optional shipping confirmation by email about the dispatch of vouchers or products. To do this, activate the function Shipping confirmation for postal delivery. Afterwards, you can customise the message template for the shipping confirmation in all available languages.

When you ship a voucher and/or product order in the order management, you can trigger a shipping confirmation by email. Leave the checkbox active if you want to send a notification. If you do not want to send a shipping confirmation, deactivate the checkbox before selecting the Confirm button.
If the message template in the settings contains the placeholder {{tracking_button}}, you can also add a tracking URL for shipment tracking. If you insert a valid link, a Track shipment button will appear in the email. Shipment tracking is optional – if the field remains empty, no button will be displayed.

The shipping confirmation as well as any shipment tracking are documented in the order history on the order detail page, so you can always see whether a shipping confirmation or shipment tracking has been sent.

The use of this function requires the order management in the voucher system.

General Terms and Conditions (T&Cs)

e-guma Template

For the General Terms and Conditions (T&Cs), you can use the template provided by e-guma. 

Custom T&Cs

Do you already have T&Cs that cover the processing of your e-guma shop? e-guma offers you several options to use existing T&Cs.

  • As text – you can copy the content of your existing T&Cs directly into the field.
  • As a PDF – you can upload your T&Cs as a PDF file.
  • As a link – you can insert the URL of your T&Cs.

Please make sure to regularly review and update your own T&Cs.

Right of withdrawal

When selling products, the right of withdrawal is an important legal requirement, particularly within the European Union. Swiss law does not provide a statutory right of withdrawal for online purchases. Sellers may choose to offer such a right voluntarily, but they are under no legal obligation to do so.

In the e-guma voucher and product shop, you can define how you grant your customers a right of withdrawal. Three options are available.

No separate right of withdrawal

With this option, no dedicated right of withdrawal is displayed in the voucher and product shop. This setting is suitable if you regulate whether and how a right of withdrawal applies elsewhere, for example in your own terms and conditions, or if you do not grant a right of withdrawal for vouchers and products. Always ensure that your approach complies with the legal requirements applicable in your country.

If you use this setting, you must adapt the information regarding the right of withdrawal in your custom terms and conditions accordingly.

e-guma template

Select this option if you want to use the e-guma withdrawal policy template. This option is selected by default and grants a 14-day right of withdrawal (excluding vouchers). The withdrawal policy is displayed on a separate page in the online shop.

When making a purchase in the online shop, customers must accept both the terms and conditions and the withdrawal policy.

In the standard e-guma template, the purchase of vouchers is excluded from the right of withdrawal.

Custom text

This option offers maximum flexibility. You can provide your own withdrawal policy, tailored to the specific requirements of your business or industry.

Please ensure that you regularly review and update your own withdrawal policy.

Recipients for withdrawal notifications

If the withdrawal button in the online shop is displayed, you can specify a custom email address here to receive notifications whenever a withdrawal request is submitted.

Voucher Shop

Cover image

With a single click on the button Select Image, you can upload the cover picture you want for the voucher shop. The picture should have the format 1900px x 500px.

For your cover pictures, we suggest that you use atmospheric pictures without captions. This is because these sorts of pictures can be easily cropped on mobile devices (responsive design).It is important that you check how the cover picture looks in your voucher shops on lots of different terminal devices.

         

Page name

Give your voucher shop a page name in all active languages. The standard name is Vouchers but you have the possibility to insert your own page name using the dropdown menu.

         

Title

Give your voucher shop a title in all active languages

   

Intro text

Write a brief introduction for your voucher shop in all active languages.

The introductory text is also used for the meta-description.

  

Customer Note

Enable

Enable the customer note so that your customers can submit a note in the online shop.

The customer note can only be enabled if the order management for voucher and product orders is used.

Enter a Note in the Online Shop

Once the customer note is enabled in the voucher shop, your customers can optionally enter a multi-line note on the Personal Data page. If the note is only active in either the voucher shop or the product shop, it will be displayed as soon as a voucher or product is in the shopping cart.

View Note in Order Management

As soon as a customer note is added to an order, the order will be marked in the order management overview.

The entered note will be displayed on the order details page in the new order management. Notes cannot currently be edited or manually added.

The customer note cannot be edited or added afterwards. When issuing vouchers in the back office, a customer note cannot currently be added.

Product Shop

You can find the settings for the product shop described in this article.