Calculating commission for vouchers and tickets
It is very important to us for you as a customer to have a clear picture of how your commissions are calculated.
In this article
Adapting the commission rate
A commission rate always remains valid for an entire year. We may reclassify your commission rate into a different bracket once each year, on the anniversary of your go-live date. Commission on paid transactions and/or that is still open will be credited or settled at the new rate respectively.
In this chapter you will find out how to proof the received commission invoice.
Exporting a voucher commission report
Each month, you will receive e-guma's commission invoice. Your e-guma Back Office gives you the option of exporting a detailed commission report. By using this report, you can the vouchers for which we are charging you. This information can be found in your e-guma Back Office.
Understanding your commission report
The monthly report notifies you of vouchers that have been sold, cancelled or amended, as well as the total voucher revenue.
The individual vouchers and their amounts are listed in the commission report. Cancelled vouchers are shown with a negative amount. You will be credited with the commission on this amount.
Vouchers that you sponsor with the Maison or Discount payment methods are not subject to commission from e-guma.
Checking your commission report
The Invoice payment method may lead to differences between the sales report and the Commission Settlement. Learn more about this here.
If you wish to check the commission report, you can take the folloiwing steps:
If you're using the e-guma Ticketing system, you will be charegd a ticket commission with a mounthly invoice.
Checking your ticket commissions
You can compare your commission with the ticket sales report.
Enter the corresponding order period (according to the commission report).
What if the numbers don't match? Contact us, we'll be happy to help.