e-guma Connect
In this article you'll find out how to install and configure e-guma Connect. The Windows service e-guma Connect is needed for various additional functions of the e-guma Ticket System, such as: for example, printing admission tickets with thermal printers or printing name badges at check-in.
Please be aware that e-guma Connect must be installed on a notebook or tablet with the operating system Windows 10 Pro or Windows 11 Pro.
In this article
e-guma Connect Installation
- 1
- Download the e-guma Connect programme here: Download e-guma Connect.
- 2
- Create an e-guma Connect folder, preferably under C:\Connect and extract the files there.
- 3
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Right click on the file "Install.cmd" and select
Run As Administrator.
- 4
- Now the Windows service is installed and started up directly.
- 5
-
Open Windows Services (search "services") and open the service
e-guma Connect by double clicking.
- 6
-
In the
Log On tab, make sure that the service is running on the current account (not local system account). If necessary, you can use
Browse > Advanced > Search Now to select your current account. You may be asked to enter your login credentials.
- 7
- e-guma Connect is now correctly installed.
During an e-guma Connect update it may be that the service stops, the Connect.exe file is replaced and the service restarts.
Configuration e-guma Connect
On your PC, click on Settings > Bluetooth & devices > Printers & scanners and then copy the exact name of the desired printer.
Then go to C:\Connect and open the file Connect.config.xml using Notepad++.
You can learn how to show file extensions in Windows in this article.
Insert the name of your printer between <TicketPrinterName> and </TicketPrinterName> (for printing tickets) as well as between <LabelPrinterName> and </LabelPrinterName> (for printing name tags), and then save the file.
Open Windows Services through the search, click on the E-GUMA Connect service, and select "Restart" to update the printer you just set up.
