PostFinance queries

Have you received a payment in your QR-IBAN account that you cannot account for? In this case, you can set up a query with PostFinance.

Contacting PostFinance

E-Finance

PostFinance recommends that you contact them using your E-Finance login. Click on the Contact/Mailbox button and write a short message about your query to PostFinance. Note all details that you have in relation to the relevant payment. It is important to ensure that you also enter your QR-IBAN. You can can contact us, if you dont know your QR-IBAN.

Account manager

Alternatively, you can contact your account manager by phone or e-mail. You can find the relevant person by looking at the top left-hand corner of your PostFinance account statements.

Costs

As soon as PostFinance has received your query, they will check the relevant transaction.

1

If PostFinance knows the name of the person making the payment, you will not incur any costs.

2

However, it is also possible that PostFinance only has an account number for this person. In these cases, PostFinance will start a more in-depth enquiry and will contact the other party if required. These costs are then charged to the person making the query.