Sofort (Klarna) - Cancelling a payment
In this article, you'll learn how to cancel a payment made via the online shop in your Sofort account.
- 1
- Log in to SOFORT, then select the Sofort menu.
- 2
- Search for the transaction to be cancelled and click on the link to the transaction.
- 3
- Click on the "Reverse transactin" button.
- 4
- You will receive a message confirming that the reversal has been flagged. As such, the chargeback is not yet complete. Click on the Reversals link.
- 5
- Follow the steps as instructed by Sofort.