Customer Success: Free consultations for e-guma customers

In this article

Achieve even more sales together

Benefit from a free, no-obligation consultation with our e-guma Customer Success Team. In a 30-minute online meeting, you will receive an honest assessment of your current situation, concrete recommendations for increasing your sales and a review of your workflows when working with vouchers and tickets.

Why is a business review worthwhile for you?

Our consultations are your opportunity to get the most out of e-guma. You will receive:
💰 Free assessment and analysis

We review the sales figures from your voucher and ticket shop as well as your on-site sales and identify potential for optimisation.

💡 Valuable tips & tricks

Proven strategies and best practices from successful e-guma businesses – directly applicable to your business.

⚙️ More efficient workflows

Together, we review how your daily workflows for issuing and redeeming vouchers can be optimised.

🎯 Your direct feedback to e-guma

Where possible and appropriate, your wishes and ideas are incorporated directly into the further development of e-guma – giving you an active role in shaping the system!

🚀 Access to updates and new opportunities

Be among the first to hear about new features and functions that can contribute to your success.

What we discuss in your personal consultation

Every consultation is tailored to your individual needs. The following topics are typically on the agenda:
📊 Analysis of your sales figures
Together, we review how your on-site business and online voucher shop are performing. We prepare the necessary data for you in advance – so you don't have to worry about a thing.
🎁 Taking a closer look at your voucher offering
Maximum visibility for your vouchers: We analyse how you link to and promote your vouchers and provide free feedback on how you can reach even more customers.
🔄 Optimising your workflows
From issuing vouchers to redeeming them: Together, we review your existing workflows and develop practical improvements.
🎫 Ticketing system: Where do you stand?
An open assessment of your current situation: How are you already using the ticketing system? Where are there still untapped opportunities?
🛍️ Product shop: Your experience matters
Are you already using our product shop? We would like to hear about your experience and explore together how we can support you even better.
💬 Your everyday feedback
This is your opportunity to share: What would you like to see from e-guma? What ideas do you have? We listen actively and take your feedback seriously.
📢 News & updates
Find out about the latest updates and new opportunities – and how they are specifically relevant to your business.

How your consultation works

Preparation (we take care of it!)
We prepare all relevant data and analyses relating to your shop in advance – allowing us to make the best possible use of our time together.
The call (30 minutes, online meeting)
An open and constructive conversation on equal terms. You bring your questions and experience, and we bring our expertise.
The outcome – summary by email
Concrete recommendations, a roadmap for the next steps – and the reassurance that we are committed to your success.

🎯 Book an appointment now

Would you like to unlock the full potential of e-guma? Then now is the perfect time for a personal consultation!
Do you have any questions about how the consultation works? Contact us here

Our experts

  • Urs Berger. Holds an Advanced Federal Diploma of Higher Education in Tourism Management, with experience working for tourism organisations and various service providers in the Swiss tourism industry. Speaks German and English.
  • Corinne Blöchlinger. Holds an Advanced Federal Diploma of Higher Education in Tourism Management, with experience supporting tourism partners throughout Switzerland, as well as event organisers of all sizes. Speaks German, English and French.
  • Raphaela Scherrer. Holds an Advanced Federal Diploma of Higher Education in Tourism Management, with experience in the hotel industry as well as sales and product management at a travel agency. Speaks German, English and Spanish.
  • Tobias Reichgruber. 20 years of experience in the hotel and restaurant industry, specialist in PMS and POS systems, former Front Office Manager. Speaks German and English.

Frequently asked questions

Is the consultation really free?

Yes! The consultations are completely free of charge. There are no fees whatsoever. An exclusive service for all e-guma customers.

How long does a consultation take?

The consultations usually take around 30 minutes – ideal for a productive exchange without taking up too much of your time.

What are the technical requirements?

All you need is an internet connection and you can join via Google Meet. It works on a desktop computer, laptop, tablet or mobile phone – whichever suits you best.

Can the consultation also take place on site or by phone?

At present, we only offer these consultations via Google Meet.

I'm not sure whether a consultation would be worthwhile for me. Everything is actually going quite well.

Every e-guma user can benefit from an exchange with our team. Whether you have just started or have been working with e-guma for a long time – there is always potential to discover.

What if I need to reschedule my appointment?

Appointments can easily be rescheduled using the link you receive after booking. We understand that unexpected situations can arise, but appreciate it if you reschedule your appointment accordingly.

Can I choose which expert I speak to?

Appointments are assigned via our calendar based on staff availability. If you specifically wish to speak to one of our experts, please feel free to contact them directly.

Can I bring several members of my team?

Of course! It is often valuable to have different perspectives from your team represented.